Just joined. Reply. . 18-02-2023 10:23 - edited 18-02-2023 10:33. Networking and WiFi. Stream from Virgin Media. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Also there will be an external, often brown, omnibox. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Options. them. Hi there @harpreetsingh21. Get the Hub ready by connecting the wires. Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Browse. QuickStart, set up and connections. You can book a technician either by phoning customer support, or waiting for staff to reply here. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Volt. Ju. We're here to help. We have the quickstart pack but sadly cannot get broadband set up and working. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. I was told when purchasing the broadband package that fibre was available. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. TiVo. 1 ACCEPTED SOLUTION. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. There is no fibre socket in this house. 168. com email address to different Virgin account. Home. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Speed. 1. I need engineer. Browse Virgin Media Virgin Media Community. Home. Can I arrange an engineer asap? - 5228161. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I received a box to quick start with VM but there is no wall socket in my flat. Most QuickStart kits have just 6 cables, connectors and powerlines to. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Just push to fit Firmly push the end of the cables into the. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Speed. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I tried both the wires, it didn’t set up the WiFi. You need to go outside and locate the brown or grey omnibox on the wall. Booking an engineer is easy with Virgin Media. QuickStart, set up and connections. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. My previous sky microfilter attached here. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. on 04-02-2023 11:17. TV on the go. These are the parts I could find, they were screwed into the end on the coaxial cable. The cables from the external box lead to a Bt open reach socket and a blank socket. No virgin wall socket in my house. #1 I recently got Virgin broadband installed. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The box does however have a hole in the bottom, through which i could see some. Signals from baby monitors, fish tanks and cordless. Should’ve checked this before I ordered. on 15-04-2023 16:54. Email. The wall box may be branded with the logos of an old cable TV company (not VM). It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. 1) remove the attenuator from the existing cable, plug it into back of hub. Finally, they'll complete the setup to make sure it's all working. V6. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. . Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. The cable could be hidden within, or behind, furniture. Tried looking but can't see a way to book an engineer for this? Thanks. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. You can also check for a loose cable as not all properties have a socket. Subscribe to RSS Feed; Mark Topic as New; Mark. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Hi , Welcome to our Community Forums and thanks for your post. Virgin Media Virgin Media Community. Community FAQ Sign in. Broadband. V6. Reply. VM don't use fibre inside the property. on 17-12-2022 10:39. both appear. So yes, following many takeovers, this is now your Virgin Media connection. Many thanks Krysia - 4353656 - 2. Next you'll need to take your second adaptor and plug it into another wall socket. That is a rooftop aerial outlet for Freeview TV. Email. So the technician will install a coaxial outlet where you want the modem. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. AnthonyRaw1986. My Virgin Media App. 4 weeks ago. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Community; Volt. Following the installation and verification of its functionality, you can browse the web or. Gaming Support. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. I have also checked outside and there is no box either on my property or on my boundary wall. Constant High Packet loss and broadband timeout. All forum topics; Previous topic;on 14-02-2023 17:21. The Openreach sockets do not work for Virgin Media. Could an engineer be arranged to install please as my account is due to go live today. Back a step. The wall box may be branded with the logos of an old cable TV company (not VM). If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. All I am aware of terminate the fibre inside. However, I do not have any of the specified wall sockets available. I can only find the TV socket. We have the quickstart pack but sadly cannot get broadband set up and working. Plug the cables into the Hub. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. in Speed Saturday; Quick install box in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayAny experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. Options. The hub works fine, but it has no internet connection. Please help. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. No Virgin media wall socket JakeDobinson. . Try the SAT1 output & if that doesn't work you would need a manned install. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Print this message; Flag for a moderator; on 14-01-2023 17:12. Hi. Can I use one of three splitter cables? The middle one is labelled Virgin media. Get the Hub ready by connecting the wires. Wall socket compatible? in QuickStart, set up and connections 4 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi yesterday; New installation Question (Please only straight answers / knowledgeable) in QuickStart, set up and connections SundayThe box and cables may have been removed by the previous occupiers. 3 5 comments Best Add a Comment LayerTough • 1 yr. Tudor. Hi all, when I signed up for Virgin Media, it said the service was available at my house. But I have no Virgin Media Wall socket - 4942192 - 2. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Broadband. on 14-09-2022 12:00. See this. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Hello VLNeedham. Can't get through to anybody for help! 0. Any help please?Re: No virgin media wall socket. Browse Virgin Media Virgin Media Community. Just a open reach socket. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. Account - Mobile. Not able to set up my broadband. The cable could be hidden within, or behind, furniture. Speed. I need to arrange for an engineer. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. Re: No wall socket. V6. May I know which one I can connect. The cables from the external box lead to a Bt open reach socket and a blank socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)It's quite possible that one socket is inactive because its cable was cut years ago. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Can I arrange an engineer asap? 0 Kudos Reply. I don't work for Virgin Media. Back a step. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit be. Does anyone know how to get this to work with my. No Wall Socket for Internet and TV. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Networking and WiFi. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. TV on the go. QuickStart, set up and connections. Image below of the Virgin Media PSU Plug that connects to the coax. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. signed up and was given the option of self installation. Can anyone advise on this issue, or I think that should be set up by an engineer from VM right? How long will the QuickStart installation take me? WiFi Hub - 30 mins. 3 minutes ago. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. Get the Hub ready by connecting the wires. No wall socket to connect. But I have no Virgin Media Wall socket in my house. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . We have a virgin media wall socket with an ethernet port in the wall but. YNAB enthusiast and extreme coupon-er. - 5250024Connecting broadband cables to the wall in Networking and WiFi 12 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdaySolved: Previously, I had BT connection so I need a wall socket. 0 Kudos Share. I am going to send you a private message. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. Options. Joining in Options. It has two outputs on the left of the wall box. I found some other soket but I don'. 08K; 2. Tudor. Cihank617. Trace any cables coming out of it and check the ends of them. . Can I find out when our switch over will be and/or do I. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Placed an order and the lady said we were eligible for quick start self installation. I have a separate Virgin media feed into the house, with TV and broadband. Vonage 2nd line. Networking and WiFi. Hi, Having difficulty installing our new broadband. I was never asked if I had a wall box. just moved in, can see the brown cable coming in from outside but there's no VM. TV on the go. Email. . Browse Virgin Media Virgin Media Community. I was told when purchasing the broadband package that fibre was available here and already in. Hi. QuickStart, set up and connections. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Hi, I've ordered a broadband package and it said I was applicable for a self install kit. Back a step. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Go to my local Virgin. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. but I have no Virgin Media Wall socket in my house. Tudor. both appear. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. I wanted. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat - 5408180. to be phone lines. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. . Can someone come and set it up? 0 Kudos Reply. If no. Thank you. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Once connected it directly to a hub, a little bit loose, but then interne. Sometimes there is no wall box, just a trailing cable. TV. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. TiVo. Tried looking but can't see a way to book an engineer for this? Thanks. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. 01-02-2023 10:59 - edited 01-02-2023 11:00. Occasionally only a very short stub of wire is left behind often hidden within. The top “capped” one is marked FM & has been disused since cable went digital. Broadband. Networking and WiFi. TV. Removed before I moved in. All the wall sockets I can see are for BT. Back a step. You need to go outside and locate the brown or grey omnibox on the wall. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. There is an external brown box and. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Hello Jessica_1234 Thank you for raising your installation query and issues with us via the forums and welcome to the community. I have a new quick start package . Very Insightful Person 107. Hi there I moved house with my family and we wanted to move to Virgin Media. You can also check for a loose cable as not all properties have a socket. Networking and WiFi. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). If I couldn't get the proper wall socket, the internet is not going to be set up su. in Networking and WiFi yesterdayOccasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. on 25-09-2022 15:41. Virgin Phone Switchover. Home Phone. No internet, unfortunately. The internal wall boxes are mostly oblong. Tried looking but can't see a way to book an engineer for this? Thanks. It is likely you will be waiting a few days. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Fibre Phone Switch - No dial tone or calls. Package arrive today and realized I don't have a VM wall socket to. #2. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Everything is converted to specialised triple screened coaxial cable. Thank you for your post and welcome to the community. Fibre cable from wall to router in Speed 4 hours ago; Replacement internal wall box needed in QuickStart, set up and connections yesterday; No socket in QuickStart, set up and connections yesterday; Vodafone to Virgin - Engineer Required? in QuickStart, set up and connections yesterday01/09/14 - 13:14 #2. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Back a step. Your number will transfer to the Virgin socket. Virgin Media; My Virgin Media. It seems that I need an electrian to install a wall socket. I set up the hub using the Telewest socket. All forum topics; Previous. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. SpeedSolved: We recently applied for a virgin package of tv, phone and broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. 14. November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Nothing has happened. Speed. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. 3K;. QuickStart, set up and connections. Tudor. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Tuning in. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. Hi, Same problem here. I have also checked outside and there is no box either on my property or on my boundary wall. Hi mariz2198, thanks for posting and welcome to our community. I just found a box in the closet which has a cable indicated as CABELCON 4. . No wall socket. Stay safe online. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. SpeedI got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Phone line - 5 mins. You have at least tested the ringing capacitor issue in the diagnostic process. 33. Phone. Browse Virgin Media Virgin Media Community. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. ago Sometimes you will get a random cable sticking out of a wall with no isolator. I have received my quick start-up kit. See where this Helpful Answer was posted. Networking and WiFi. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Get the Hub ready by connecting the wires. -a power cable for the hub's adapter. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. A Virgin Media wall socket is simply a point of entry into your home. Go to our service status page. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. White power light is on and internet light is flashing green. Gaming Support. However, I do not have any of the specified wall sockets available. Networking and WiFi. Is there a way to connect the VM router without a wall socket please ? - 5036273Wall Socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. A non-split socket will have the sockets and screws in the middle. . Wall sockets and no connection. The wall box may be branded with the logos of an old cable TV company (not VM). Can anyone help or know how long it takes to g. Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Apparently the connection from there’s been cut off. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Can I have engineer visit and setup it? Thanks. Gaming Support. I assumed - 5381512. As you can see in the photos, the phone point is far. Email. When plugged into either cable the hub just - 5440321. Browse Virgin Media Virgin Media Community. You might like to try giving full details here first to get some advice. Got my virgin media self install kit but I don't have a virgin socket. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. How can I get a technician getting things sorted?We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. on 23-10-2022 13:36. You can also identify a split socket looking at the side. I can only find the TV socket. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Getting Connected with Virgin Media is easy when you have a wall socket.